National Highways Authority Of India [NHAI] — Mismanagement at the sheetal toll plaza

Sir,
This to inform you about the mismanagement at the Sheetal toll plaza at the exit RJ01 of NE4. We were coming from Jaipur to Alwar on 12th March 2023 and paid toll at various toll plaza in Jaipur and even at the entry of NE4 at Dausa. We took the expressway thinking that it will save our time but to the despair as soon as we reached the exit RJ01 at Sheetal around 8:25 pm there was an error and our fast tag was not reading at 3 or 4 gates. We had seamlessly paid taxes at multiple toll plaza and our fast tag had sufficient balance still after 30mins of drama the person at the toll took cash from us and didn’t even give us any receipt of the same. As we were already frustrated and tired we went ahead and did not argue. But if this management continues I don’t know how India will be corruption free. Kindly look into the matter as soon as possible. Please attached below the screen shot of the fast tag which was deducted just before we entered NE4 at the rajadhok toll plaza and also had sufficient balance.

With regards