National Highways Authority Of India [NHAI] — Mistreating consumer,Rude behaviour, Mobile Gaming during work hours

Address:

Lembalakudi Toll plaza,Ennapatti ,Tamil nadu 622412

I am Nishanth S residing at Pudukkottai, Today 16/08/2021 while i visited lembalakudi, Pudukkottai, TN.NH226 toll plaza to acquire monthly pass.Mr.Kaja mahideen who addressed himself as the manager of that toll plaza was playing BGMI Mobile game without even looking at me for the service i was asking for.While i tried to point him over his mistake of playing mobile games during work hour, he showed very annoying and rude behaviour and asked me to complaint anywhere regarding his behaviour. He even then refused to provide the service stating the portal is not working. I am highly disappointed and felt embarrassed by his attitude and behaviour. I request you to kindly take action against him and make sure this kind of behaviour is avoided.