National Highways Authority Of India [NHAI] — Monthly Pass amount wrongly deducted. Refund still not processed after the complaint on 11th August 2021

REMINDER 1
Sir, I, Aparna Dabak tried to purchase online Monthly Pass for my vehicle no. MH04 HM 6308 on 1st August 2021. The Customer Receipt showed Rs 0. 00. The Monthly pass was also not generated but amount of Rs. 1248. 26 was debited from my Bank Account. Its already 10 days past and the amount is still not getting reflected back in my account