National Highways Authority Of India [NHAI] — Monthly toll pass ladowal punjab toll plaza

I have a complain for Ladowal Punjab toll plaza.
I am a local resident of Ludhiana. And my office at Vpo Aur. I have to commute daily from ludhiana to vpo Aur.
When I went there to enquiry about local pass. They told me different documents everytime.
I have visited there 3 times. First time they told me that I have to submit car rc and local address proof. Then they told me that in ur Rc address is of Khanna. Then u have to bring local address proof along we office appointment letter, transfer letter, office address proof, 3 months salary. And Third time when I went there with all the required proof then they are asking for secondary local address proof. What is this? Pathetic services was provided there. Kindly guide us which documents require to make local pass on monthly basis.
And take action against the people who sitted there.