National Highways Authority Of India [NHAI] — more than 10 minutes waiting in fastag lane

Sir
I have a fastag on my four wheeler car but i waited more than 10 minutes to cross the ronahi toll plaza at nh28 because of for what i don't know. Management destroyed my precious time after i had a fastag so i want to reverse my toll charges which they have deducted from my fastag wallet because fastag means no time to kill or destroy on toll plaza..
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My fast tag had 90 rupees in account, I am travelling from Lucknow to kanpur. At the toll plaza they told that my fast tag account don't have sufficient funds and charged me double the cost where as the fare is 75/- and I had 90/- in my account.

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