National Highways Authority Of India [NHAI] — more time consumed in toll fee collection

Hi sir/mam,

In chennai porur toll plaza, the time taken to pass the gate takes more than 30 minutes. The actual time to travel perungalathur to porur toll plaza is only 20 minutes, but we have to wait least 30 minutes to cross the toll gate even if we have monthly toll fee pass. It is frustrating every day to just waste our time in toll plaza with monthly pass on hand.

Also the toll employees take more time to provide receipt and there is communication problem because of language differences.

Request you to take necessary action to expedite the process.