National Highways Authority Of India [NHAI] — m/s bsc-c&c kurali toll road limited unauthorized charges for long queue: waiting more than 3 minutes.

Hi,

This morning on 13 may 2019, i was on ropar to chandigarh national highway and on nhai kurali toll plaza there was a long queue and i had to wait for 11 minutes for my turn in queue. As per the rules customer is not supposed to pay for toll if customer had to wait in queue for more than 3 minutes. When i asked for toll executive to open the gate and i told him that its a rule that no one is supposed to pay if a person has to wait for more than 3 minutes.

But that toll barrier executive argued and denied that there is so rule and forcefully charged me the toll amount.

Please check and ask them to refund the amount to me next time and pay for the compensation on time wastage.

Regards,
Varun
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