National Highways Authority Of India [NHAI] — multiple charges for single use of hejamadi toll plaza, karnataka

Address:

School Of Management, NITK, Srinivasnagar, Dakshina Kannada, Karnataka, 575025

I travelled via hejamadi toll plaza last night (5 jan 2020), at around 8.30 pm and the employee there said my fast tag has been black listed. I didnt know what it meant. He said, if i didnt have a balance of rs 150/- it would be blacklisted. I agreed and paid rs. 35 in cash. But at 9.20 pm, i also got the message that rs. 20 had been debited from my account (It was a return journey within 24 hrs). On top of it, today when i checked the account, it is actually showing a debit of rs. 35/- there are two things unacceptable here. One is multiple charges: both by machine and manually. Second is a mismatch in further information: one info through sms and quite another when i log in. This is completely unacceptable and i request you to look into this and credit my account to the extent of whatever extra charges have been imposed.

Thank you in anticipation.

Regards
Dr. Shashikantha koudur
Professor
National institute of technology karnataka, surathkal
Dakshina kannada 575025
Karnataka