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National Highways Authority Of India [NHAI] — My fastag airtel account was debited and I had to simply buy a ticket because my vehicle was showing blacklist when it was not

My fastag airtel account was debited and I was forced to buy a ticket because my vehicle was showing blacklisted, when it was not.
I had 1000 rupees in my airtel account.
Kindly refund the money as soon as possible.
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    National Highways Authority of India [NHAI] Phone
    +91 11 2507 4100
    +91 11 2507 4200
    National Highways Authority of India [NHAI] Address
    G 5&6, Sector-10, Dwarka, New Delhi, Delhi, India - 110 075
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