National Highways Authority Of India [Nhai] — no fastag lane at karjan toll plaza

At karjan/vadodara toll gate fast tag lane is non existent due to traffic and non fast tag vehicle blocking the lane. Staffs are not managing it properly.
Suggest that all lanes should have a fast tag reader and if fast tag lable is seen no toll should be collected. On 06 sep 18, at karjan toll, in spite of having fast tag we are made to pay toll. Kindly look into the mismanagement and stream line the process.
Transaction num:[protected] dated 06/09/2018 time: 08:57.