National Highways Authority Of India [NHAI] — Non compliance of rules

Address:

Vadodara

As per the circular issued by NHAI in 26th May, 2021 if vehicle has to wait for more than 10 seconds or if queue exceeds 100M no payment of toll tax to be made for smoother functioning of fastag but still amount was deducted from my account on vadodara highway toll plaza while returning from Ahmedabad to Surat where i had to wait for 30 minutes in the queue. We tried to ask for the information from the officer but he misguided us and deny to listen to us. Hereby attached is the video of the same. So please investigate into the matter and Please refund my amount of ₹ 125 which was allegedly debited on account of fraud.