National Highways Authority Of India [NHAI] — Not allowing toll exemption and delaying serving army officer

Address:

Thirpali toll plaza near pilani on NH 708 extension

I was coming from Rajgarh to pilani on NH 709 and showed ID Card to the toll staff as per procedure but he and his superior staff denied the officer to pass through and register a complaint against the officer that he is not vacating the lane. After delaying for some time he allowed the officer which costed to the officer time and money of the govt.