National Highways Authority Of India [NHAI] — Officers has forced me to pay twice toll tax as a penalty though we have available sufficient fastag account balance

Address:	Purba bardhaman
Website:	NHAI

We are passing through banskopa toll plaza on 19th dec 2022.after reaching to toll plaza...official are told us that you have to pay twice toll tax (cash)as a penalty bcz your fastag account balance is zero...we are continuously told them that our fastag account balance is more than sufficient balance...we are also show them our current account balance...which is also proved the same (our side)...but they dont consider anything...and had also forced us to pay twice toll amount..this banskopa toll plaza doing this things others also.
I requested you to plz look into this matter and do the needful proper action and help us to not pay improper, unlawful extra charges from our hard earned money and unpleasantness harassment. Thanking you.