National Highways Authority Of India [NHAI] — Pithadia Toll Plaza - Pin 360370 - Misbehave, Attack, and 15 minutes waiting

Date of Incident - 04-Apr-2023
Time Of incident - 12:30 PM
Place of Incident - Pithadia Toll Plaza - Junagadh, Gujarat
Vehicle Number - GJ03MB0357

Complaint -
1) Automated barrier gates on Toll Plaza are unavailable
2) System Not Working
3) Big Lines on Toll Booths
4) Toll Employees Use Excessive force if questioned of wrongdoing
5) General Toll Rules not displayed publicly
6) No Public Facilities available on the toll plaza
7) Waiting time of More than 10 Mins on Toll Plaza

I am a regular traveler on this route. I am Facing the above issues on Pithadia Toll Plaza for the last 4 Months. I've been harassed, ignored, and attacked by Toll Booth employees for asking them questions about waiting time to pass through the Toll.
The system on this toll plaza is very poor. I passed Toll Plaza @ 12.30 PM and my Toll Deduction message I received @ 6.46 PM.