National Highways Authority Of India [NHAI] — poor behaviour of staff

Really shocked to see the behaviour of your nhai staff in the last gate (Most probably gate number 16) near second howrah bridge (On belghoria expressway). I am serving in defence and when i approached the toll gate the staff who should be doing his assigned job, just told us to reverse the vehicle and the whole line of traffic was forced to reverse and use different gates. The toll gate was fully functional still he forced us to move from gate number 1. There were no suitable instructions from where which vehicle should pass and i think this was fully intentional and caused lots of harassment. I have no hope from your department, still, as a responsible citizen, it is my duty to let you know about one of the many shortcomings.