National Highways Authority Of India [NHAI] — poor management - bangalore elevated tollway

The betl, toll system is poor and causes almost 30 minutes loss to customers especially fasttag holders. The staff there deliberately leave other vehicles via dedicated collecting money and sometimes issueing fake slips or no slips. This is a regular affair and has increased recently. I think it is a big scam to pilfer money. Somebody please look into it and organise things