National Highways Authority Of India [NHAI] — poor service and forcible charges for fastag

Address:

134003

I am permanent resident of ambala city located within a radius of 10 kms from shambhu toll plaza. I own 4 wheeler showing my address of ambala city in the registration certificate which is registered at above toll plaza for issuance of privileged discounted monthly pass @ 150/- pm. But on 12.5.2018 when i reached at1.00 pm appx. It was lunch and i had to wait for one hour.in the meantime, i approached the concerned manager of the soma company who told that it is compulsory to get re-registered by producing all documents again and also to pay some rs. 500/- for fastag. I told him that i don't need fastag but he remained adamant. My complaint on this account is as under:
1. The dealing timings for issuance of pass are quite unsuitable especially during lunch hours when no one is there to attend between1pm to 2pm. The officials may move for lunch in such a way that one person is always available there. How one can wait for one hour and that too during summer season and with family and kids. Its harrassment.
2. Why issuance of fastag is compulsory instead of simple card of rs. 150/-
When i am not a daily passenger?
3. Why documents are needed again when i am already registered after submitting copy of aadhar card and registration certificate of the vehicle?