National Highways Authority Of India [NHAI] — pos machine issue

I had crossed toll plaza of raksha (Jhashi) on 22 jan 2019 at 5:05 pm,
I had given my credit card to pay toll fees then toll excutive had told me that we not accept card payment only cash,
When i told him to arrange machine then he told me just you take your vehicle side and give paper of vehicle go to atm any bring cash and then take your vehicle paper, who had given right to toll plaza executive to take vehicle paper
Kindly take any action on it