[Resolved]  National Highways Authority Of India [NHAI] — Refund of Rs 165 require for repeated payments deducted at Bann Toll Plaza on Jammu Udhampur National Highway

Dear Sir,

This is to inform you that Payment of Rs.165/- had been deducted twice at BANN TOLL PLAZA on Jammu-Udhampur National Highway on 1st April 2023 firstly while going from Jammu to Udhampur at 11:57:45 AM and secondly at on 1st April 2023 at 05:17:03 PM while returning from Udhampur to Jammu in our Car bearing Regn No JK02BK-0866

You are requested to kindly refund back an amount of Rs.165/- deducted second time at BANN TOLL PLAZA .

SCREEN SHOT OF THE SMS RECEIVED AT REGISTERED MOBILE NUMBER[protected] AND FASTAG NUMBER HAS BEEN UPLOADED FOR YOUR READY REFERENCE.

Also you are requested to kindly improve the call centre/helpline services as there was unprofessional behaviour was shown by call centre Team when we called to lodge our complaint related to above. Ticket Number 7872630 issued and closed without any resolution by call centre team...We were made to hold the calls for longer duration...