National Highways Authority Of India [NHAI] — Refund of toll and fastag reader

I m gone through khondali toll plaza i have balance in my fastag account and it is debited also but toll manager said you have to pay by cash because it is not showing in our system and i paid 120 rs cash and 60 rs also cut through my fastag account. So instead of 60 rs i have to paid 180 rs means 120 rs extra because of toll system not working. Its toll plaza fault that i have to go refund my 120 rs of toll.
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    National Highways Authority of India [NHAI] Phone
    +91 11 2507 4100
    +91 11 2507 4200
    National Highways Authority of India [NHAI] Address
    G 5&6, Sector-10, Dwarka, New Delhi, Delhi, India - 110 075
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