National Highways Authority Of India [NHAI] — Reg: Poor Service and Failure of Fast tag system

I am a regular employee who passes the Pathankot Amritsar toll palaza NH 54 ladpalwan daily, I want to raise my issue regarding the service at ladpalwan toll plaza at Pathankot Amritsar Highway NH 54 is very pathetic. Daily it took 15 to 20 minutes to pass the toll palaza, even having the fast tag install, whats the point of having the fast tag then. Also the Highway road is the worse road I have ever saw.
I am raising my concern as a citizen and a tax payer who pays approximately Rs2000 a month at a toll plaza.
Kindly raise my concern to authorities and improve the system.Fast tag system was started to resolve the jam issue at toll plaza but truly it is a failure or toll plaza don't have the management right to utilise it. National Highway authorities should take my complaint into consideration.