National Highways Authority Of India [NHAI] — Regarding cash payments take two times

Address:

MATHURA TOLL PLAZA AGRA EXPRESSWAY

Dear sir/madam
i was traveling through my car no up32ls4171 from lucknow to delhi on dated 26 february 2021 i paid 665 rupees cash(fasttag was not available)agra to jewar but when i reached mathura toll plaza the toll employees taken 440 rupees again for mathura to jewar. Honestly saying it was my first journey on this root so iwas not aware about toll. But in the morning when i was returning the same root i asked the process of refund for extra deducted money so the employee said it can't refund because it was your mistake you should have aware about it there is no refund policy. So my request is to you please look in to the matter and resolve it as soon as possible i will be obliged
i m attaching both toll slip for your help
thanking you

regards
sunil kumar yadav
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