National Highways Authority Of India [NHAI] — Regarding misbehavior and fraud in payment

Address:

Bikaner

I am Kuldeep Singh Rathore ( [protected]) I am lodging this complaint very dishearteningly against Tantiawas toll plaza operator plus staff The said incidence happen on 29/10/2020, 2:00 pm while crossing tantiawas toll plaza Jiapur to bikaner, by my own vehicle, swift desire, veh. Regn no RJ 07 CC 1797, i have sufficient ammount in my fast tag so i entered in fast tag line and i request the operator to charge from my fast tag he angrily refuse and told me that i dont have sufficient balance for payment and informed me that my fast tag is blacklisted and after many requests he deny to scan through hand machine after long argument he charged double payment 60+60 rs cash (both payment slip enclosed with email). after paying i crossed 18 to 20 km and when i check my mobile and i got message of money deduction form my fast tag... Hence my fast tag is fully working and my payment already done from my fast tag and the taniawas toll plaza staff done fraud with me. After this incidence i contact to Mr Satish chand jangid regarding my concern and told him to meet he refuse to meet and said that he is on leave. Than after i again reach toll plaza and told my incident to gurd and ask him to meet with Toll Manager or Any NHAI members for my issue he called some one in office and after taht gurd said you can not meet any one if you want to meet you have to wait here and after 10, 15 minutes finally one of the staff member is ready to meet when i reach office the TOLL MANAGER Who was on So called leave is also present there and after listen my isse all staff members refuse to answer me and send me one person to another...
The following incident is very awful for me.I hope concern department or agency will take appropriate disciplinary action against that employee and ensure that employees behave well with its customers.
And Requesting you to please look into the matter and do the needful at the earliest.

Thanking you
Kuldeep Singh Rathore
[protected]