National Highways Authority Of India [NHAI] — Regarding staff rudeness and more waiting time

Address:

Khatkar haryana

I was going to Delhi from Punjab. The toll plaza at khatkar before 10 km from zind. The sign on the toll lane was green when I entered and there was a person told me to move in another lane and asked me this lane is not working but in the toll booth staff was freely talking to each other. But when I entered in next lane. The guy named Mohit talk to me rudely when I asked about 10 second rule that was issued by NHAI on 26 may 2021. He told we don’t know about it. You have to pay toll otherwise you are not allowed to go. Just let me know if you guys make the rules. Then why you guys are charging from people and why you guys hiring uneducated staff. Who don’t know the rules and the manners how to talk with people. Please reply asap