National Highways Authority Of India [NHAI] — regarding toll plaza

Address:	Mumbai City, Maharashtra, 400082
Website:	www.nhai.org

Is there any rule indicating that if we stuck on toll plaza more than 3 minutes due to non management of toll plaza officials, we can deny the toll tax..? As i have seen many videos regarding this & it usually happens with me @ mumbai toll plazas and also at worli sealink toll.

If so, please provide copy of orders on my mail i'd [protected]@yahoo.in

I shall be highly thankful to you.
Regards
Rahul thakker
[protected]