National Highways Authority Of India [NHAI] — Regarding toll plaza near Sanwara on Chandigarh-Shimla highway.

The person in one of the booths towards Shimla at the toll plaza on Chandigarh-Shimla highway near Sanwara charged the double toll-fee inspite of fast-tag on the pretext that there was no balance in the account, which was not true. The same incident took place few weeks back with another commuter, however as the commuter that time checked the account on the spot and it was brought to notice that there was balance in the account and the fault was at the person-in-charge's end, double toll tax was avoided. The person dealing at the toll plaza was the same girl both the times. Due to this inefficient and unprofessional behaviour, commuters, especially who are not informed enough about the fast tag system and its working, have to face inconvenience and delay.