National Highways Authority Of India [NHAI] — roads are in bad condition but still toll is collected

We are travelling from Ranibennnur to Bengaluru via NHAI road. There are lot of diversions, constructions and even road is in very bad condition. But toll is collected at high rates without providing proper quality road. When we question about this in toll plaza they say we don't know about it. Looks like their duty is only to colextt toll and not fix pothholes and roads.

Atleast toll amount should be reduced or cancelled until roads are back in condition. Tolls are just collecting money and have not fixed roads from last 4 months