National Highways Authority Of India [NHAI] — Rude behaviour and improper record maintenance by ETTURVATTAM TOLL PLAZA SATTUR TAMILNADU

Address:

ETTURVATTAM TOLL PLAZA SATTUR

I am a armed forces personnel, I was traveling from Trivendrum to my duty station in my personal vehicle NO. MP07CK0727, i happen to cross ETTURVATTAM TOLL PLAZA near Tirunelveli Tamil Nadu, their toll staff shouts at me and talks to me in very rude manner, when I reached at toll i show them my service ID card but they kept on saying that toll is not exempted in private vehicle, whereas i also show him a service letter from airforce HQ regarding toll exemption for service personnel, in which It was clearly mentioned that toll exemption will be provided to all armed forces personnel as discussed with MORTHS in month of OCT 22, but he kept on showing some old letter from NHAI from 2019 regarding no toll exemption in private vehicle and kept on saying we have not received any latest letter from NHAI, however I paid toll plus penalty for not having charged fastag still toll employee shots at me and talk to me in very rude behaviour, he also show me a what's app group in which they kept a record of all such cases. I don't know from which side problem started either from airforce HQ or NHAI but their are hundreds of service personnel who faces same problem as me at this toll plaza. I request you to please look into the matter and do the needful for future ease for soldier who serves this country with full dedication and such toll plaza employees don't even respect them properly.