National Highways Authority Of India [NHAI] — rude behaviour at toll plaza on nh4

Address:

Belgaum, Karnataka, 590006

Sir,
Today i traveled from belgaum to islampur on nh4, i wish to share my experience on toll plaza.
1) at hattarki toll plaza - asked for return receipt, which was given for rs40/-
2) at kagnoli toll plaza, asked for return receipt, which was given for rs100/-
3) at kini toll plaza behaviour of the concerned authorities was different.
A) they refused to issue a return receipt, and everytime they charge rs 70/-.
B) when asked for rule book and compliant book, we were refused, they were very rude and threatening. They said complaint anybody.

Is this type of rude behaviour normal at toll plazas on highways?

Please take suitable action against the authorities as it is causing inconvenience to the common man.
Anticipating a positive reply, suitable action and instructions.

Thanking you.
Dr. N. R. Munoli

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