National Highways Authority Of India [NHAI] — Rude behaviour of employees

Sir/ma'am,
On 16 February, 2021 our car was passing through NH-7. At Boharipur toll plaza around 4.30 to 5 pm, there was this lady personnel inside the cabin.Her attittude towards us was very unprofessional and unethical right from when we entered the toll.Our fastag didn't scan automatically at the first time. So I suggested her to use the hand machine to scan.But since her face was entirely covered with a shawl and I being considerably young, referred to her 'aunty' in the flow.Again I can truly confer that I talked in utmost decency and diligence with no intention of mocking her. But she abused me right in front and closed the cabin shutting the window in full force and told me to wait for an hour. She abused the enitre family including the females travelling with us .Unfortunately, the management didn't listen to our situation and instead fully blindly supported her. I got really disappointed as even after being a true law abiding citizen, I had to listen to such foul mouthed words of such senseless people.When I tried to take any photos or videos, they used force on me and threatened.That lady kept on abusing us.