National Highways Authority Of India [NHAI] — Sitarampura toll plaza charging toll from local people of nearby area which are waived

Address:

Sitarampura toll , ring road Jaipur before vatika exit

Sitarampura toll is charging toll from local public situated at Jaipur ring road at vatika exit.

When i have shown my aadhar, he said aadhar is a not a valid address proof.

I have asked to provide complaint book then he started misbehaving with me and clearly refused to give complaint book.

Pls confirm why local punlic is charged for toll.
Pls confirm why aadhar is not a valid address proof.
Pls confirm why comolaint book is not given by toll employee.
Also confirm what action is taken against that toll.

Also confirm why this kind of dadagiri is allowed on tolls.