National Highways Authority Of India [NHAI] — Stuck in traffic at toll plaza

I was traveling udhampur to Jammu City and in between there is toll plaza by the name of Ban toll and i was stuck there more then 10- 15 minute and I as per rules if waiting time is more then it should be free entry but the toll plaza deducted the amount of 165 rs and this is not the first time. They're doing it daily coz they don't have good system and staff there so please check this scam, they're the gangster.

Jk0AW4088
Travel date 10 sep 2023
Time 3:05 pm