National Highways Authority Of India [NHAI] — To get refund of my broken wind shield due to mechanical failure of toll barrier machine

Dear Sir/Mam,

This is bring your kind notice to the behaviour and working module KM42 TOLL PLAZA (Gurgaon - Manesar Toll ) employees follows.
I am a commuter who travels daily through Manesar toll. On 06 November 2021 at 09:11 AM, I had lodged a complaint (complaint no-5) to the Toll PRO (Nam-Tek Chand) regarding the broken wind shield of my car due to toll barrier fallen off.
Pictures are attached for your easy reference.

He investigated the matter and said that it was a mechanical fault of the toll barrier machine due to which the glass was broken. He assured me that I would get refund of wind shield in a week.

However, it has been more than a month and till now I have not received any refund.
I am constantly chasing him for payment over phone and went to toll plaza 7-8 times. But every day he comes up with a new excuse. Also, whenever I call him, he does not pick up the calls for the whole day. Would like to file an official complaint for him because it is really frustrating that a guy treats you like that!

I want to know whether this is how the taxpayer gets the service from NHAI? It is really disappointing for a common citizen to pursue what he deserves.

So I request you to kindly advise how can I get my refund from your officials, please take strict action against PRO (Tek Chand) as he has always been non supportive and rude.
Place of Incidence - Manesar Toll Plaza
Time - 09:11 AM
Date - 06/11/2021

Regards
Ankur
Contact No-[protected]