National Highways Authority Of India [NHAI] — toll amount taken as well as deducted from fastag

Address:

Sector 13, Kharghar, 410210

Dear sir/ madam,

As per the subject, i have faced the problem while travelling from kharghar to pune. Due to insufficient balance i have recharged by fastag account in the morning of 15th december 2019 at 6 am of rs 500, while crossing toll naka at khalapur, the person on toll naka said that you do not have any balance in your fastag account so you have to pay the amount in cash so i paid the amount rs 230. After going some distance around 1-2 kilometers i got message from bank that rs. 173 has been debited from your account for toll charges with trip number[protected] at khalapur toll plaza on 08.55.47.

Below are the details of my transaction:
Car number :mh46 bk 1021
Cash paid on 08.54 am
Amount deducted from fastag on 09.03.59
Fastag vehicle no: ma3ewb22sjg532173
Trip no:[protected]