National Highways Authority Of India [NHAI] — Toll Arbitrary behaviour

Address:

Husludanga Toll , West Bengal

Date of incident: 02/10/2021
Hello Team, there are two complaints:
1 . I am the respectable tax payer of this country and I am facing some problems with Toll Plaza. I have taken fastag previously but due to some issue it got damaged and I have ordered it's replacement from the company Between this duration, my truck was passing by "Husludanga Toll Plaza" which is in West Bengal. My vehicle is coming back from Assam with the previous fastag and nearly 15hrs before reaching this toll, the fastag stopped working so my driver was paying the cash on tolls and moving ahead but at this point i.e at Husludanga Toll Plaza, the counter person and it's higher authority was charging "Toll Fees + Penalty" by saying that your fastag is not working so you have to pay the penalty for that, means the toll fees is 295 and penalty of 300 so we have to pay total of 600. When we asked regarding this, the manager of toll is saying this is the new rule introduced by government on 15th February, 2021.
Kindly take action against this toll on this procedure and help the citizens who are doing their work with all their honesty.

2 . By continuing the above situation, then my driver has taken the vehicle back and called me regarding this. Then I have talked to my Fastag company regarding the activation of this fastag as soon as possible so they have told me to get the exact location and we will do the needful. Then the local fastag sellers around the toll were approached to the driver and they are trying to sell new fastag for 300s and for replacement of previous fastag they are charging 500 rs in the breakup of (300rs fastag + 100rs for calling the person to do the needful + 100rs charge of the person). After so much of discussion, they had taken 400rs charge. Is that much we should pay for fastag?
I am also complaining to the fastag company regarding this situation.
Kindly take some action against the local fastag sellers at that place also.
Thanks and Regards
Sachin Jha