National Highways Authority Of India [NHAI] — Toll barrier is not working correct and causing damage to car

Hi,

Its 3rd time when the toll barrier opened after reading fastag but dropped before passing of car and caused scratch on my car . I talked to toll booth employee but they have ignored it. Its regarding KMP expressway coming from Palwal to Noida. I have seen same cases with other cars as well 2 to 3 times. If the NHAI is not able to manage the toll booth then why to pay for toll.
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