National Highways Authority Of India [NHAI] — Toll Boom barrier damaged my Car no HR-26-DD-3422

Address:

Ranjeet Mehra H.No-1614, Housing Board Colony Gurgaon

Date:[protected]
To the Officer, NHAI.
Toll Plaza Kherki Dhaula
Gurugram:
This is to bring into your kind attention that the Boom Barrier at Kherki Dhaula toll plaza had hit the roof of my car bearing Registration no-HR-26-DD-3422 dated[protected].
The complaint to the NHAI help line no-1033 was lodged immediately after the incident vide complaint no. 4013946 dated[protected], time 2.25 PM.
I even personally visited the Millennium Toll Plaza office at Vill : kherki Dhaula. The video of the incident was witnessed and complaint was filed and acknowledge by your officer, copy of the complaint with serial no- 339 dated[protected], is attached with this letter.
Also, for your records, the toll tag of this car was active and had adequate balance, when the boom barrier accidentally hit my car.
Since then I am continuously calling to the PRO, on the given Mobile no- as stated under but no use and I have not received any single response or assistance till date:
· [protected] called on the given no at 11- AM- mobile no[protected]. No response.
· [protected] spoken to Mr. Mata parsad on mobile - no[protected]. No response.
· [protected] called Bhim singh on mobile no[protected], at 12-10 PM, no response.
· [protected] called Mr. Satish Chander on his mobile no[protected], the mobile was switched off.
· [protected] spoken to Sunder Kumar on his given mobile no[protected], he referred another Moble no of Mr. Tek chand.
· [protected] spoken to Mr. Tek chand on his mobile no[protected] at 12-20 PM. He ask me to call again the next day.
· [protected] call Mr. Tek Chand again as he asked on his mobile no[protected] at 11-AM. He again asked to call the next day.
· [protected] called Mr. Tek chand yet again on his mobile no[protected] at 12-07 PM, he left a text message saying he will call back, but not one call has been received till date.
· [protected] called to Mr. Tek chand on his mobile no[protected] at 12-07 PM, a text message was received from him that he will call back, but he never reverted back at all.
· [protected] tried calling Tek chand numerous time, but no answer.
I have been chasing and rigorously following up with all the concerned officials and not one person has gotten back to me. It is really nerve wrecking to seek assistance from all of the above mentioned officials and yet no assistance till date.
You are requested by this email to get my car repaired at the earliest by the damage that has been done at the Toll gate, failing which a legal action shall be taken against Toll plaza authority.

Thanking you.
Ranjeet Mehra
H.No-1614, HBC, Sector 10- Gurguram
Mobile no-[protected].