National Highways Authority Of India [NHAI] — Toll Boom Barrier fall on Car Roof

Respected Sir,

This is to bring to kind notice that at Chaara Toll Plaza (lane No. 14), District Jhajjar, at around 8:10 A.M on 31.05.2022 due negligence of toll official, the toll boom barrier fall on my car No. HR 10 AG 6961 which created dent on the car roof. The plaza officials have gone trough the video of entire incident and they have realized the mistake on their part. But they are not ready to compensate for the damage/dent caused on the car roof by the boom barrier. The behavior of the senior officials present in the office premises, was rude and irresponsible.
Towards the same I would like your good-self to kind take a strict note the same and resolve it by providing necessary refund/repair for the damage/dent caused to the car.