National Highways Authority Of India [NHAI] — toll booth at bharuch cable stayed bridge

Even after a 3 km long traffic jam only due to toll collection activity, toll collecting person just not able to understand or i think he knows all thing but behaves like he knows nothing that i don't care about line or traffic jam. I am just doing my duty and i don't care about traffic jam and people harassment. Even manager just don't give damn to this. They only know to collect rupees. You will have to wait for 45-60 minutes to give them toll to cross 1-2 km bridge. Is this your way to manage things? If you can't handle then close toll plaza and think other ways. This is wastage of man hours, petrol-diesel (Which we don't produce but import) and creates more pollution.