National Highways Authority Of India [NHAI] — Toll Booth Scanner is Broken

Dear NHAI TEAM, I kindly like to inform you that Gandhi Nagar Toll plaza (address- 88, SH 19, Phulwari, Uttar Pradesh 227409) is illegally charged me for toll tax. However, Their Scanner is somewhat broken and they charged me using their cell phones. So According To new Toll Guidelines it is not legal to charge for toll in that case. As a good Citizen of india I would like to report that Toll plaza and hope for good help from NHAI TEAM. Thankyou