National Highways Authority Of India [NHAI] — Toll charge paid even wait for more than 10 minutes

Address:

Salaipudur toll plaza

At salaipudur toll I wait for more than 10 minutes to cross the toll.i have a valid fast tag with sufficient balance.before my vehicle one truck was without fasttag balance came and struck in the fast tag lane. Regarding this issue I ask with toll plaza employees. More than 10 seconds if vehicle is waiting in toll booth it should be free of cost as per the Central government order I told to them. They refuse to hear and behaving with me very rude like gundas.
Kindly take a necessary action on the toll plaza
Till plaza name : salaipudur
Toll plaza state : Tamilnadu
Dare: 16 th June
Time : 19:50