National Highways Authority Of India [NHAI] — Toll charges and miss behaviour

Address:

Bassi toll plaza rajasthan

They are charging extra amount in no fastag lane and if we are telling them its wrong so they are miss behaving with us and although they were drunk in their duty hours is this the way to treat all the traveler's. I request you to guid them properly and teach them some manners beacuse it's a shame for us if any tourist will face this kind of problem.
I request you to go through this problem