National Highways Authority Of India [NHAI] — Toll charges even after waiting more them 13min and ~500 meter queue

Toll charges even after waiting more them 13min and ~500 meter queue at Gharonda Toll Plaza. Charged 150 min violating the gvt rule to let customer pass free if wait time more than 10sec or queue is more then 100 meter.

Please tale step and revoke my charges.
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    National Highways Authority of India [NHAI] Phone
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    G 5&6, Sector-10, Dwarka, New Delhi, Delhi, India - 110 075
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