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[Resolved]  National Highways Authority Of India [NHAI] — toll collection charged even when suspended by union minister of road, transport and highway

Hejmadi toll plaza hads charged me rs.35/- even though the same was suspended in view of the coronavirus outbreak.
Source: https://www.businesstoday.in/current/economy-politics/coronavirus-update-nitin-g...
I am a banker and as our job comes under essential service sector, i along with my colleague had to travel to our udupi branch from mangalore. We informed the toll collector about the waiver of toll but he was not aware of it. Please find attached soft copy of my fasttag statement with the date and time of debit.
Kindly look into the matter.
toll collection charged even when suspended by union minister of road, transport and highway
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Apr 1, 2020
Complaint marked as Resolved 
Debited amount has been credited back to account
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    National Highways Authority of India [NHAI] Phone
    +91 11 2507 4100
    +91 11 2507 4200
    National Highways Authority of India [NHAI] Address
    G 5&6, Sector-10, Dwarka, New Delhi, Delhi, India - 110 075
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