National Highways Authority Of India [NHAI] — Toll collection on chandwad toll plaza ( on nasik malegaon highway) dt.18.12.2022 around 8.30 pm. .

Sir/Madam,

I was traveling from malegaon to Nashik with my car Reg.No.GJ05-RG-1966. At around 08:30 p.m approx on dated 18.12.2022 I crossed the toll point. There was heavy traffic jam of around many kilometers on the toll plaza. Huge mismanagement of traffic was there, emergency private vehicles too trapped, no toll employee seen taking care of it, instead were busy in toll collection. Making the rule null and void of giving free passage to vehicles if it's more than 100 meters
I am surprised to see no caring approach of chandwad toll plaza .
I complained it to the toll representative standing there he rudely replied that toll collection will not stop. And so we alongwith other thousands vehicles like us who were trapped in traffic for more than half hour, had to pay fees. If needed the CCTV at the said toll plaza if checked will be self explanatory that how much traffic was there.
I request you to take stringent action on the toll plaza and refund of my toll fee collection done for Ra.160.00
I feel this mail will result fruitful on the part of traveller and action will be taken so consumer may feel worthful in writing mail.

Regards,
Kamlesh SBachhav
[protected].