National Highways Authority Of India [NHAI] — toll collection single journey

We are travelling back on the same route within 12 hours and the toll is collected for to and from. This is against the nhai order. This happen on bangalore hassan highway at devihalli toll. Resolve and send appropriate instructions to all toll centre s since they say they don't know about this rule. When contacted they said you can complain to the authority and they don't seem to care for our words. This is going my on ever since the toll collection stated on nhai.

Since there are already complaints and no action is taken