National Highways Authority Of India [NHAI] — Toll deducted despite exemption

Address:

India

As per government order vehicels from pune and Pimpri Chinchwad are exempted to pay toll at the khed shivapur toll plaza. Still the amount was auto deducted from my fastag account. Two separate lanes were to be created for this purpose for the order dated February 2020 but it has now been more than a year that the orders have not been executed. Also the toll amount has been increased without the road being completed.
It's been more than 10 years and the contractor has still not completed the road development. The toll that has been charged is exhorbitant for the quality of roads. Some stretch of the road is filled with potholes anday cause major accidents.