National Highways Authority Of India [NHAI] — Toll delay and long waiting

I was traveling from Bangalore to Chitradurga on NH 4. Between 12 to 12:30PM I was Karajeevanahalli Toll. We waited for more than 20mins to cross the toll.

All the fast tag lanes were chocked. The traffic was too much and toll authority behavior was rude too.

When the rule says that beyond a certain distance if traffic is piled up why were we made to wait. And also new rule says that car need not wait for 3 mins in a toll. But where as all the tolls b/w Bangalore to Chitraduraga take more than 10mins. Please can you look into this.

My Vehicle number : KA05 MT1360
My Name Veerendra Gadigi
Ph- +91-[protected]