National Highways Authority Of India [NHAI] — Toll people forcingly charging extra toll

I entered my car on eastern peripheral highway from duhai, but toll people are charging me from Palwal which is the starting point of this highway. This is the 3rd time, they have charged us extra i.e toll debited from Palwal instead of Duhai. What is the use of having Fast tag if the amount is not being debited as per rules. Also the behaviour of appointed person at Kundali & Duhai toll was unproffesional. Please refund my extra deducted on priority.
My car details are given below :
Car Num: HR 10AM 7493
Photo of RC is attached for reference.
Please look into this matter on priority.