National Highways Authority Of India [NHAI] — Toll plaza deducted for not crossing the toll plaza

On 29/07/2020 My Vehicle Number TN10AL0482 crossed Buchireddypalem Toll Plaza at 16:38:27 with transaction ID[protected]-0010329072016382701013 Rupees 35 was deducted from my FASTag account, After crossing Buchireddypalem my vehicle never passed any toll
Plaza until 03/08/2020 10:48:16 at Buchireddypalem

Rupees 70 has been deducted from my FASTag account for crossing Indalwai Toll Plaza On 29/07/2020 at 20:51:35 with transaction ID[protected]-0000000000324036099102

My vehicle never crossed Indalwai Toll plaza on the above mentioned date and time for which I have been charged
I have been sending email with all related documents until now the issue is not handled properly

So can you please check this and resolve the issue